Zoom Phone & UCaaS Leadership (by GIS): Zoom Phone for Multi-Site & Global Organizations (by GIS)

Multi-site and global calling is shifting from site-by-site setups to a single, centrally managed Zoom Phone environment with standardized policies and automated workflows. Operators are expected to own one global dial plan, one provisioning motion and one support model. Local variations still exist, but they are handled as exceptions, not separate systems. This changes how you design ownership, documentation and change control across regions.

• Reduces time spent maintaining different call flows, trunks and number plans per site.
• Cuts onboarding time when users move between locations or join new regions.
• Improves incident response by giving support one pane of glass for monitoring and changes.
• Enables consistent reporting on call quality and usage across all sites.

Teams stop designing Zoom Phone per building and start designing from a global template. They define standard user profiles, call handling rules and emergency routing once, then apply them across sites with minor local overrides. Provisioning shifts to scripted or bulk operations instead of one-off changes per office. Support runs from a central playbook with clear ownership for number management, call queues and quality monitoring. Documentation moves from scattered site notes to a single, versioned runbook covering global behavior and local differences.

This week, review one region’s Zoom Phone configuration and identify where call flows, and user profiles can be standardized.

• Inventory current Zoom Phone configurations by site, including dial plans, call queues and auto attendants.
• Define standard user profiles and call handling rules that can apply across most locations.
• Assign clear ownership for the global dial plan, number management and quality monitoring.
• Update documentation and diagrams to reflect the centralized model and share with support teams.