Zoom Phone & UCaaS Leadership (by GIS): Zoom Phone for Multi-Site & Global Organizations (by GIS)

Global telephony operations are shifting from site-by-site builds to centrally managed, policy-driven Zoom Phone deployments. The line between what can be fully automated and what still needs local human judgment is clearer. Provisioning, number management and basic routing can be standardized, and scripted across regions, while emergency services, regulatory nuances and critical escalation paths stay with human owners. Teams that separate these streams can scale faster without losing site reliability.

• Reduces the time and effort to bring new sites and countries online with consistent Zoom Phone configurations.
• Lowers support noise by standardizing common call flows while keeping local edge cases documented and owned.
• Improves incident response because global issues and local issues no longer compete in the same queue.
• Makes global capacity and licensing planning repeatable instead of one-off per region.

Central teams define a global Zoom Phone baseline: policies, routing templates, user profiles and number pools that can be applied automatically to any new site. They then flag exceptions that always require human review, such as local emergency dialing rules, language-specific call queues and executive escalation paths. Provisioning for standard users and sites runs through scripts or managed workflows, while a smaller group of regional owners handles the exception queue. Documentation is updated per site to show what is automated, who owns the remaining manual steps and how to support both paths during incidents.

This week, create a two-column list that separates automatable Zoom Phone tasks from those requiring human judgment.

• Map your current multi-site Zoom Phone workflows from request to provisioning to support closure.
• Identify and standardize at least one global call routing or user profile that can be applied automatically to new sites.
• Assign regional owners for non-automated items such as emergency calling rules and executive routing exceptions.