Executive Zoom Rooms Need an Owner, Not Another Project

• You get a single accountable owner for room reliability, not a rotating queue of projects.
• You can standardize hardware, software images and room profiles to reduce outage variance.
• You can align budgets to a defined program with lifecycle refresh instead of surprise AV spend.
• You can give executive assistants clear escalation paths and expectations for meeting support.

You designate an owner for Executive and Conference Room Zoom Rooms, typically in IT or workplace tech, with responsibility for uptime and user experience. That owner defines a standard room stack per room type, including codecs, cameras, mics, control surfaces and network requirements, and locks it into a reference design. They publish SLAs for incident response and change windows, then build a support playbook that covers preflight checks, on-call coverage and executive meeting cutover plans. Installs and upgrades follow the same bill of materials, diagrams and cabling standards, with configuration stored in version-controlled documentation. Budget requests and vendor work route through this owner, and are evaluated against the standard, not as one-off executive preferences.

This week, formally name a single owner for executive Zoom Rooms.

• Assign a named product owner for Executive and Conference Room Zoom Rooms with written responsibilities.
• Create a canonical list of executive rooms, hardware configurations and Zoom Rooms profiles.
• Draft and approve SLAs for uptime, incident response and executive event support.
• Build a basic runbook covering setup, monitoring, escalation paths and vendor engagement for these rooms.