Executive Zoom Rooms Are Now an Operations Problem, Not an IT Line Item

• Room failures now show up as executive productivity and governance issues, not minor IT incidents.
• Unstandardized rooms make it impossible to guarantee a consistent experience across key leadership meetings.
• Unclear ownership leads to slow incident response during high-stakes sessions and erodes trust.
• Lack of runbooks and diagrams blocks fast onboarding of support staff and vendors.

Operators define a production standard for Executive and Conference Room Zoom Rooms, including hardware, room layout and supported meeting types. IT and workplace teams get explicit roles for configuration, monitoring and live support. Every executive room gets a current diagram, labeled cabling and a simple runbook stored in a shared location. Meeting support expectations are codified, including response times, escalation paths and day-of coverage for critical sessions. New room builds, upgrades and changes follow the same production checklist to prevent one-off AV experiments.

Pick one executive room, assign a single operational owner, and publish a one-page standard for hardware, layout and support expectations after a quick in-room review this week.

• List all Executive and Conference Room Zoom Rooms and classify which are executive critical.
• Assign a clear operational owner for each critical room with named backup coverage.
• Create or update a simple diagram and runbook for one critical room and store it in a shared location.
• Schedule a 30-minute reliability walkthrough in that room to test join, content share and escalation paths.